NCSG

Writing mechanics

Numbers

Use numerals, group digits, and make phone numbers and codes scannable.

Use numerals#

Write numbers as figures, including 1 to 9: "You have 3 pending requests." Figures are faster to scan than words on a small screen. They are also less likely to be mistranslated.

Exception: where a numeral could be misread at the start of a sentence, rewrite the sentence.

Group long numbers#

  • Always separate your thousands: 1,500,000.
  • Phone numbers in Nigerian reading groups: 0803 123 4567.
  • Account numbers in pairs or as the bank presents them: 0123 4567 89.

USSD codes#

Write USSD codes exactly as dialled, in bold or code style, with no spaces: dial *737* or *565*0#. Always say what the code does beside it. For example, 'Dial *123# to view your account balance.'

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